Hawaiian Airlines is committed to providing our customers with a service quality and on-time performance level that ranks among the highest in the industry. The impact of weather, air traffic flow control, airport operations and safety factors have occasionally caused tarmac delays. The Hawaiian Airlines commitment to excellent customer service includes successful compliance with U.S. Department of Transportation (DOT) regulations pertaining to lengthy tarmac delays. With this in mind, Hawaiian Airlines has adopted detailed plans to manage and minimize lengthy tarmac delays, while providing a safe and pleasant travel experience to our customers.